2020 has been a strange and difficult year for everyone.
At NATURE STONE®, we are working hard to ensure that you, our valued customers, are being taken care of in the most timely way possible.
Recently, many states have begun to relax their stay at home orders. This has allowed us to restart our service department and give you the attention and performance you expect and deserve from NATURE STONE®. We have also added to our team of highly skilled service technicians and increased our fleet of service vehicles in all of our markets to help ensure that we are living up to the standards of Russell’s Promise®, our commitment to your full satisfaction with your NATURE STONE® Brand Floor.
To help expedite any warranty claims, we have created a quick and easy online portal.
Simply click on the above link, fill out and submit the online form, and a member of our friendly customer service team will contact you within 48 hours. If you have already submitted a warranty claim, we greatly appreciate your patience and look forward to taking care of you very soon as we are now starting to catch up with our backlog from the shutdown orders.
If you are just looking to freshen up your NATURE STONE® floor, unfortunately, due to our schedule, backlog and weather time frame, we are no longer accepting non-warranty service work at this time. However, please check out our fully rebuilt and easy-to-use customer DIY store.
We have all of the materials and tools you will need to tackle most any service project including our proprietary cleaning formulas, topcoats, repair kits and more. Our easy to follow instructions are designed for even the most novice of DIYers, and you will save big on the one thing that we all value most...TIME! Simply place your order, receive it at your doorstep or pick it up from one of our convenient locations, and start making your beautiful NATURE STONE® floor look like new again on your time.
And from now until the end of August, you will receive a very special 10% discount off any purchases from our DIY store. This discount is my way of saying thank you for your patience during these trying times and for your continued support of NATURE STONE® and all of our more than 150 dedicated employees and their families. All you need to do is enter the promo code JULY2020 at checkout and you will automatically receive your 10% discount.
Thank you again for your patience and understanding. Together, we will get through this and have better days ahead.
Very truly yours,
Mike Masetta, CEO