Primary Location: Columbus, OH

Schedule: Part time/Full Time (including Saturdays)

Department: Team Member Associate

Position Summary: Primarily responsible for providing effective customer service to external customers by utilizing excellent communication skills, and in-depth knowledge of company products and policies within the Customer Relationship Department.

Role Priorities

• Customer Relations
• Problem Resolution
• Time Management
• Multi-tasking

Role Qualifications

• Must partner with the Sales team to provide customers with installation/service appointments as outlined in the company’s policies and procedures.
• Must qualify sales consultations
• Must handle warranty claims
• Must address customer issues and work with sales/service to find a resolution.
• Refer unresolved customer grievances to designated departments for further investigation.

Position Responsibilities

• Provide timely and accurate information to incoming customer calls and product knowledge requests.
• Process customer orders/changes according to established department policies and procedures.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with sales rep to meet and exceed customer's service expectations. • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Provide quality service and support in a variety of areas including, but not limited to placing orders, and scheduling appointments.
• Troubleshoot customer issues over the phone.
• Use automated information systems to track customer’s information.
• Maintain a balance between company policy and customer benefit in decision making.
• Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Perform other related duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Essential Skills and Experience

• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has the ability to handle complaints and dissatisfied customers.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule when needed, including Saturday’s.
• Possess a strong work ethic and team player mentality.
• Strong Data entry skills.

Beneficial Skills and Experience

• Customer service experience within an Installation/Service organization.
• Customer service experience with a sales rep force.
• Commence or other Sales/Service software experience
• Microsoft Word & Excel

Compensation

Hourly (pay is commensurate with experience)

Required education

High school or equivalent

Schedule

Full-time

Position Summary

Authentic NATURE STONE® Brand Flooring is the largest epoxy stone flooring company in the United States. We are presently looking for installers to install our flooring.

The position requires reporting to our Columbus, OH warehouse by 7:30 a.m. daily and then to the job location in a company vehicle. A full training program will begin immediately. The position will involve being part of a team or crew for each unique job. The installing of Nature Stone takes skill and a hard-working attitude. This is an hourly rate position with the opportunity to sell additional products for commission.

Nature Stone is a drug/alcohol free environment. Drug screening is mandatory.

DUTIES AND RESPONSIBILITIES

• Installers will have to interact with customers in a friendly and polite manner
• Responsible to properly handle company machinery and power tools
• Installers will be responsible to review each work order
• Installers are responsible for each floor that is installed and the quality of the work

KNOWLEDGE AND SKILLS REQUIRED

• High School Diploma or GED
• Valid Driver’s License
• 1 year of tile-hardwood-cement installation preferred, but not required
• Pass a background check
• Pass a drug screening
• Basic understanding of units of measure such as feet, inches, and square feet
• Must be able to multi-task and work in a fast-paced environment
• Must be trustworthy and comfortable in a customer’s home

Job Type

Full-time

Description

Experienced in-home direct sales professional with proven closing ability wanted for our Central Ohio location. This office covers all of Central Ohio and parts of Dayton. Evenings and Saturdays required.

We are the leaders in stone and epoxy flooring and have been since 1990. We offer a flooring solution that can be used for basements, garages, patios, pool decks and anywhere there is existing concrete.

Our experienced reps can earn well over $100K annually! Preset and qualified leads available with opportunity to create your own. If you are an experienced closer, contact us today for an interview.

Qualifications

• Excellent communication, organizational and presentation skills
• Strong interpersonal skills with ability to build and maintain relationships
• At least 2 years of working experience with in-home sales
• Hard worker who is a self-starter
• Willing to follow-up with unsold leads and past customers
• Reliable vehicle with proof of insurance
• Valid driver’s license
• A cell phone
• Must pass a background and drug test

Job Benefits

• Very lucrative earning potential
• Commissioned Sales
• Health, Dental & Vision Insurance
• Family-owned business
• Fun team working environment

Primary Location: Cleveland, OH

Schedule: Part time/Full Time (including Saturdays)

Department: Team Member Associate

Position Summary: Primarily responsible for providing effective customer service to external customers by utilizing excellent communication skills, and in-depth knowledge of company products and policies within the Customer Relationship Department.

Role Priorities

• Customer Relations
• Problem Resolution
• Time Management
• Multi-tasking

Role Qualifications

• Must partner with the Sales team to provide customers with installation/service appointments as outlined in the company’s policies and procedures.
• Must qualify sales consultations
• Must handle warranty claims
• Must address customer issues and work with sales/service to find a resolution.
• Refer unresolved customer grievances to designated departments for further investigation.

Position Responsibilities

• Provide timely and accurate information to incoming customer calls and product knowledge requests.
• Process customer orders/changes according to established department policies and procedures.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with sales rep to meet and exceed customer's service expectations. • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Provide quality service and support in a variety of areas including, but not limited to placing orders, and scheduling appointments.
• Troubleshoot customer issues over the phone.
• Use automated information systems to track customer’s information.
• Maintain a balance between company policy and customer benefit in decision making.
• Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Perform other related duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Essential Skills and Experience

• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has the ability to handle complaints and dissatisfied customers.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule when needed, including Saturday’s.
• Possess a strong work ethic and team player mentality.
• Strong Data entry skills.

Beneficial Skills and Experience

• Customer service experience within an Installation/Service organization.
• Customer service experience with a sales rep force.
• Commence or other Sales/Service software experience
• Microsoft Word & Excel

Compensation

Hourly (pay is commensurate with experience)

Required education

High school or equivalent

Schedule

Full-time

Position Summary

Authentic NATURE STONE® Brand Flooring is the largest epoxy stone flooring company in the United States. We are presently looking for installers to install our flooring.

The position requires reporting to our Bedford, OH warehouse by 7:30 a.m. daily and then to the job location in a company vehicle. A full training program will begin immediately. The position will involve being part of a team or crew for each unique job. The installing of Nature Stone takes skill and a hard-working attitude. This is an hourly rate position with the opportunity to sell additional products for commission.

Nature Stone is a drug/alcohol free environment. Drug screening is mandatory.

DUTIES AND RESPONSIBILITIES

• Installers will have to interact with customers in a friendly and polite manner
• Responsible to properly handle company machinery and power tools
• Installers will be responsible to review each work order
• Installers are responsible for each floor that is installed and the quality of the work

KNOWLEDGE AND SKILLS REQUIRED

• High School Diploma or GED
• Valid Driver’s License
• 1 year of tile-hardwood-cement installation preferred, but not required
• Pass a background check
• Pass a drug screening
• Basic understanding of units of measure such as feet, inches, and square feet
• Must be able to multi-task and work in a fast-paced environment
• Must be trustworthy and comfortable in a customer’s home

Job Type

Full-time

Description

Experienced in-home direct sales professional with proven closing ability wanted for our Northeast Ohio location. This office covers all of Northeast Ohio. Evenings and Saturdays required.

We are the leaders in stone and epoxy flooring and have been since 1990. We offer a flooring solution that can be used for basements, garages, patios, pool decks and anywhere there is existing concrete.

Our experienced reps can earn well over $100K annually! Preset and qualified leads available with opportunity to create your own. If you are an experienced closer, contact us today for an interview.

Qualifications

• Excellent communication, organizational and presentation skills
• Strong interpersonal skills with ability to build and maintain relationships
• At least 2 years of working experience with in-home sales
• Hard worker who is a self-starter
• Willing to follow-up with unsold leads and past customers
• Reliable vehicle with proof of insurance
• Valid driver’s license
• A cell phone
• Must pass a background and drug test

Job Benefits

• Very lucrative earning potential
• Commissioned Sales
• Health, Dental & Vision Insurance
• Family-owned business
• Fun team working environment

Job Type

Full-time

Description

Experienced in-home direct sales professional with proven closing ability wanted for our Western Pennsylvania location. This office covers all of Western Pennsylvania and the metro Pittsburgh area. Evenings and Saturdays required.

We are the leaders in stone and epoxy flooring and have been since 1990. We offer a flooring solution that can be used for basements, garages, patios, pool decks and anywhere there is existing concrete.

Our experienced reps can earn well over $100K annually! Preset and qualified leads available with opportunity to create your own. If you are an experienced closer, contact us today for an interview.

Qualifications

• Excellent communication, organizational and presentation skills
• Strong interpersonal skills with ability to build and maintain relationships
• At least 2 years of working experience with in-home sales
• Hard worker who is a self-starter
• Willing to follow-up with unsold leads and past customers
• Reliable vehicle with proof of insurance
• Valid driver’s license
• A cell phone
• Must pass a background and drug test

Job Benefits

• Very lucrative earning potential
• Commissioned Sales
• Health, Dental & Vision Insurance
• Family-owned business
• Fun team working environment